Your Tour Contract
All bookings are made with INTER TOURS. ‘We’, ‘Our’, ‘Us’ and ‘Inter Tours” means Inter Tours SA de CV.
Our Company NIT is 06141406790012 . Our registered address is Paseo Escalon Condominio Balam Quitze 1a, San Salvador.
By booking a tour with us you are deemed to have agreed to these terms and conditions and your booking with us is accepted on this basis. The tour (s) to be provided are those outlined in the order confirmation details.
The person who instructs us to make a booking, or completes a booking online or on the telephone is the ‘Lead Name’. The Lead Name guarantees that he or she has the full authority to accept and does accept on behalf of other persons in his or her travelling party INTER TOURS’s terms and conditions.
Our terms and conditions apply to all members of your party named in the booking. The Lead Name is responsible for ensuring these terms and conditions are conveyed to the persons named in the booking and that they are familiar with them.
Cancellation of Tours By You
You may cancel your tour any time by giving us written notice. As we incur costs when cancelling a tour, you will be required to pay the applicable cancellation fees.
A 25% cancellation charge will be levied for notification of cancellations made 60 and more days before arrival, plus any other cancellation charges imposed by third party suppliers such as hotels, restaurants or any other services providers.
A 50% cancellation charge will be levied for notification of cancellations made 21-7 days before arrival, plus any other cancellation charges imposed by third party suppliers such as hotels, restaurants or any other services providers.
A 100% cancellation charge will be levied for notification of cancellations made 7-0 days before arrival.
Cancellation of Tours By INTER TOURS
Inter Tours reserves the right to cancel all or parts of the tour due to factors outside of our control. We will not normally do so unless forced to do so by unforeseen circumstances such adverse weather conditions, poor or unsafe road conditions, security issue or ‘force majeure’. If a tour is cancelled due to factors outside our control you can reschedule the tour to a later date. Alternatively, you can request a refund. Any third party charges, admin fees and other costs will be deducted from the tour cost to derive a refund amount, just in the case the tour is already operating, otherwise a full refund will be made.
Refunds are usually credited back to you via the same method of payment (e.g. credit card, PayPal, etc.). Please note it takes 14-90 days to process a refund.
Tour Amendments By Inter Tours
It is unlikely that we will have to make changes to our published itineraries. Occasionally revisions to a tour may occur without prior notice for reasons over which we have no control. For example, it may be necessary to change a tour due to adverse weather conditions, poor or unsafe road conditions, river accessibility or local circumstances and events. You will be informed before the tour.
Inter Tours recommends that you and all members of your travel party obtain comprehensive travel insurance for the full duration of your tour. It is your responsibility to ensure that the travel insurance policy you buy is suitable and fully covers your requirements. We recommend that your travel insurance provide cover for personal accident, medical expenses, death, emergency repatriation, trip cancellation, personal liability and loss of luggage and personal effects.
Acceptance of Risk
Some of the activities you may choose to participate in during your tour may involve a degree of personal risk. The geographical and natural environment can present challenges and is sometimes hazardous. Many activities (e.g. jungle trekking, wildlife watching, mountain climbing, cycling, kayaking, swimming, boat travel, etc.) have an element of risk of personal injury or death. If you take part in such activities, you do so of your own accord, accept these risks and are responsible for your own actions.
Our tour guides & other staff may provide instructions and /or safety briefings to you before and during your tour. Any safety briefings, information or notices must be observed. This will help to minimise risks. We accept your booking on the basis that you understand and accept the risks involved in activities on your tour. If you feel uncomfortable or do not wish to participate in any activity on tour please inform you tour guide.
Unused or Missed Services
No discounts or refunds will be given if you decide not to take part in an activity or service during your tour.
No refunds will be given for services and activities that are unused or missed due to no fault of INTER TOURS.
Flight Delays and / Cancellations
INTER TOURS cannot be held liable for the outcome caused by the delay or cancellation of flights. While we will try to assist and re-arrange a tour wherever possible we are not obliged to provide financial compensation or otherwise in such instances. Clients will have to bear any additional costs caused by flight delays or cancellations.
All prices are in USD, do include taxes. Tips are optional but suggested.
The cost of your tour does not include: international airfares, surcharges and airport taxes, passports, visas, immunization, insurance, alcoholic beverages, laundry, excess baggage charges, food and beverages not included in the itineraries (including those stocked in hotel mini bars), gratuities or any items of a personal nature.
Responsibility & Limitation of Liability
INTER TOURS gives notice that all arrangements for transport or conveyance, or for hotel accommodation are made by them as agents upon the express condition that Borneo Adventure shall not be liable for any injury, damage, loss, accident, expense, delay or irregularity which may result from the negligence or default of any company or individual(s) engaged in providing these arranged services.
INTER TOURS shall not be liable for bodily injury or property damage, losses or additional expenses arising from the following causes: acts of God, detention, annoyance, weather, quarantines, strikes, civil disturbances, theft, negligence, default, changes in government regulations, terrorism, war or failure of conveyance to arrive or depart as scheduled.
If you have a complaint about your tour please inform your tour guide as soon as possible so that he or she can resolve the issue when it occurs. If the matter is not resolved to your liking please put details of your complaint in writing and email us t [email protected] within 30 days of the end of the tour. Please include any order confirmation number and other relevant information.